Job Information

  • Description:

    The Fourth Estate Public Benefit Corporation is an exciting news and journalism organization on a mission to democratize the news for the public benefit.

    To help support our mission we are looking for a Asterisk Administrator / Engineer who would embrace the opportunity to take a role with our growing organization.

    The position requires a professional who is adept at coming up with solutions when problems arise, bootstrapping solutions, is a fantastic communicator, is team-oriented, and understands how to work in a dynamic and entrepreneurial environment.

    Part-time contract to start with potential to grow into a permanent full-time role.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Setup, operate and maintain an Asterisk (XiVO) VoiP network
    • Provide IP network support of new and existing services and features
    • Support first level for all operational outages in VOIP
    • Troubleshoot voice services for all LAN and WAN hardware components, and configure correct communication media segments
    • Track competent working multifaceted projects
    • Manage technical aspects of relations with Wholesale VOIP providers and other voice platformsMonitor IP and PBX servers for their functionalities
    • Provide Ticket and Real-time Phone Support relating to our VOIP platform
    • Support infrastructure including upgrades and patching
    • Provide subject matter expertize as required
    • Perform other duties as required.

     

    EDUCATION AND EXPERIENCE

    • Bachelor’s Degree in network and computer systems administrators or in a field related to computer or information science
    • Five (5) years of VOIP experience
    • Two (2) years experience with the Asterisk platform
    • Experience with one or more of the following SIP Phone brands: Yealink, Polycom, Grandstream, Cisco, Vtech and others
    • Experience with SIP Trunking
    • Experience working in XiVO a big plus
    • Ability to solve complex issues, and provide detailed information to our engineering team with minimal guidance.

     

    SKILLS, KNOWLEDGE AND QUALIFICATIONS

    • Domain level knowledge of VOIP protocols such as SIP, RTP/SRTP including TLS
    • Domain knowledge on VoIP
    • Knowledge of routing protocols, such as OSPF & BGP
    • Knowledge of MPLS and VLAN’s
    • Knowledge of Linux servers
    • Knowledge of databases, such as MySQL, Postgres, and Mongo
    • Knowledge in Security, such as IPS (Intrusion Prevention System) and fire walls
    • Knowledge on Linux (Postfix)
    • Knowledge on SMTP, POP3 and IMPA
    • Knowledge on DNS platform, such as BIND
    • Knowledge on Apache Application
    • Knowledge on SNMP
    • Knowledge of common office and internet applications
    • Knowledge of networking environments
    • Knowledge on the configuration of windows and MacOS based PC’s.
    • Knowledge of third party/open source SIP stacks
    • Implement QOS in VOIP networks
    • Multi task in a fast paced environment Customer service skills.
    • Strong PC and IP trouble shooting skills including TCP/IP, NAT, DHCP and DNS
    • Excellent interpersonal skills.
    • Excellent oral and communications skills (English).
    • Problem solving skills.

     

    Location

    This position reports to our Washington, DC office, however remote applicants anywhere in the world are encouraged.

    How to apply

    Please submit a few details about yourself making sure you include specifics about:

    • a Resume/CV and brief cover letter
    • Your requested hourly compensation rate

     

  • Starts On: July 25, 2019, 8:50 a.m.